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Oscar Schmidt instruments are warranted to be free from defective materials and
workmanship from date of purchase to the original purchaser when purchased from
an authorized Oscar Schmidt dealer. This is a limited lifetime warranty that is
not transferable.
Oscar Schmidt will repair or replace, at its option, any Oscar
Schmidt instrument or part thereof which is found by Oscar Schmidt to be defective.
The customer pays transportation cost to and from Oscar Schmidt Washburn factory
service or any Oscar Schmidt Authorized Service Center.
Electronics controls are covered for a period of one year. Oscar Schmidt reserves
the right to use materials readily available at the time of the repair. Warranty
service requires a copy of the Proof of Purchase (sales receipt) to be presented
at time of service request
What is covered against manufacturing defects
Parts and Labor to correct any defect in materials used and any defect attributable
to workmanship.
What is not covered
Shipping Damage. Report damage upon receipt of item to the carrier (i.e. UPS). Freight
carrier must be notified upon receipt of items to insure freight damage claim resolution.
Shipping damage not filed with carriers immediately upon receipt will not be covered
under warranty. Instruments that have been modified after original shipment from
the Oscar Schmidt factory. Instruments whose serial numbers have been altered or
removed. Exterior finish. Instruments that have been subjected to extreme humidity
or temperature conditions. Instruments that have been damaged due to misuse, neglect
or accident. Normal wear and tear to serviceable parts such as strings, electronic
controls, tuning pegs and frets. Instruments that have been purchased from an unauthorized
Oscar Schmidt dealer. Warranty claims by anyone other than the original purchaser.
Oscar Schmidt is not responsible for any items left in gig bags or cases. We strongly
advice that all personal items, picks, sheet music, chords, cables, tuners, ect…
should be removed.
Freight charges to and from the factory or authorized service center for customer
owned goods.
Any and all charges incurred from priority service requests
(Rush Service) or priority shipping for replacement parts. Any and all charges,
if no problem is found.
Factory Service Terms
Return Authorization
All items being returned for any reason must have
a Return Authorization number. This RA# must be placed on the
outside
of the carton of the item being returned or
the carton will be refused upon delivery. Please call the customer service department
at 1-847-949-0444, ext. 230, for the return authorization number. Dealer stock items
will be returned to the dealer freight prepaid. Customer owned items will be returned
freight collect, C.O.D. Items being returned for factory service should be sent
to the following location:
Oscar Schmidt
444 East Courtland Street
Mundelein, IL 60060
Field Service Terms
An Authorized Warranty Service Center must perform any and all field warranty service
work. Customer will not pay for parts and/or labor provided the
problem found is within warranty guidelines. Proof of purchase must be provided
at the time of service request. Transportation charges to and from the Authorized
Warranty Service Center are the responsibility of the customer. Rush service charges
and special freight charges for required parts are not covered under warranty and
are also the responsibility of the customer. Any charges for labor or processing
when no problem is found are also not covered under warranty. Any charges incurred
for work performed by an unauthorized service center are the responsibility of the
customer.
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